Disappointing Experience at Royal Garden Villas
My recent stay at Royal Garden Villas was, unfortunately, a very disappointing experience. The most notable issue was the lack of professionalism and understanding from the staff, particularly the manager.
During our visit, we encountered a significant issue regarding our accommodation. Despite having two small infants with us, we were informed by the manager, in an inappropriate manner during breakfast, that our villa was only booked for two people. This approach was not only unprofessional but also created an uncomfortable atmosphere for us and other guests.
Furthermore, the staff seemed ill-equipped to handle this situation effectively. Instead of trying to find a feasible solution or showing any kind of empathy towards our situation, they preferred to escalate the matter. Their inability to prioritize guest satisfaction was evident.
The overall attitude was cold and unwelcoming, a stark contrast to what one would expect from a luxury establishment. It was clear that customer service is not a priority here, and their approach to business is highly questionable.
Based on this experience, I cannot recommend Royal Garden Villas. The lack of skilled and empathetic customer service, combined with poor management decisions, significantly marred our stay.
Date de l'expérience: 22 décembre 2023